Travel Coordinator & Tour Guide

Travel Coordinator & Tour Guide Description

As a Travel Coordinator & Tour Guide, you will be responsible for organizing and coordinating all aspects of travel arrangements for clients. Your role will involve ensuring that all travel arrangements are made efficiently, cost-effectively, and in accordance with company policies and procedures. You will work closely with clients, photographers, and transport agencies to ensure a smooth and hassle-free travel experience for our student community. Tour Guide should make sure everyone has a good time while learning about the history and culture of visited cities.

Responsibilities

• Coordinate and book travel arrangements for clients, including transportation, leisure visits, accommodation and other necessary arrangements.
• Research and compare prices, availability, and quality of travel options to secure the best rates.
• Maintain and update a database of clients, including all relevant information
• Conduct guided tours of specific sites, landmarks, or attractions, providing visitors with detailed and accurate information about the history, culture, and significance of these locations.
• Plan and organize tour itineraries, ensuring that they are well-paced, informative, and cater to everyone’s interests and needs.
• Communicate effectively with clients, answering questions, providing recommendations, and addressing any concerns they may have during the tour.
• Ensure the safety and well-being of the tour group throughout the duration of the tour, providing clear instructions and guidelines to ensure a smooth and enjoyable experience.
• Stay up-to-date with the latest information and developments related to the tour location, including changes in operating hours, closures, or new exhibits, in order to provide accurate and relevant information.
• Provide exceptional customer service, going above and beyond to exceed visitor expectations and create a positive and memorable experience for all participants.
• Maintain a professional and friendly demeanor at all times, representing Erasmus@Cardiff in a positive light and promoting a welcoming and inclusive environment.
• Handle any unexpected situations or disruptions during the tour, such as inclement weather or client emergencies, with calmness and professionalism.

Required Skills

• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

• Attention to detail, ensuring accuracy in all travel arrangements.

• Strong negotiation skills to secure favorable rates and terms with vendors and transport agencies.

• Ability to handle and resolve travel-related issues or emergencies promptly and efficiently.

• Excellent verbal communication skills, with the ability to engage and captivate audiences of varying sizes and backgrounds.

• Strong interpersonal skills, enabling the tour guide to build rapport and connect with visitors from different cultures and age groups.

• Exceptional knowledge of the tour location, including its history, culture, landmarks, and attractions.

• Proficiency in delivering information in an engaging and entertaining manner, using storytelling techniques, humor, and enthusiasm.

• Time management and organizational skills to plan and execute tours efficiently, ensuring that all scheduled activities and destinations are covered within the allocated time frame.

• Ability to handle large groups, manage crowd control, and maintain order and discipline throughout the tour.

• Flexibility and adaptability to accommodate the varying needs and preferences of visitors, adjusting the tour content or pace as required.

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How to Apply:

If you are ready to embark on a journey of cultural celebration and global connection, fill in this form: https://docs.google.com/forms/d/e/1FAIpQLSeLvvE4VzOANGPrbDatJaQQEOXXK2XGMG8owLAfKIW_4m5jFw/viewform?vc=0&c=0&w=1&flr=0